FAQs

 

Q: Where is Poros based?

A: Poros is based in Seattle.  We like calling the PNW our home and exploring its mountains, lakes, and beaches when not working on the next Poros product.

 

Q: Is there a warranty on your bags?

A: Yes! We design your bag to be rock solid and stand behind that statement.  There is a one year warranty on all products purchased from Poros.  See our warranty page for more details.

 

Q: Where are Poros bags made?

A: We are proud of our suppliers and work closely with them on producing the components that go into our products.  Much of the raw bag stock that goes into a Poros comes from a carefully selected shop in Shenzhen.  All bags go through final assembly, inspection and testing at our Seattle location, and are shipped from here as well.  Learn more about our quality partners here.

 

Q: Will I be able to fly with my Poros?

A: Yes, all Poros products use technology permitted by TSA for both carry-on and checked baggage use.

 

Q: How much does a Poros weigh?

A: The Poros technology that is integrated into each bag typically adds 0.4-0.5 lbs to the weight of the bag.  The base bags weigh between 3 and 4 lbs (Alder, the nylon brief the lightest, and Cedar, the leather brief the heaviest).  With the electronics, its 3.5-4.5lbs, or roughly a 15% weight premium.

 

Q: How do I care for my Poros?

A: Caring for your Poros is dependent on the material of your bag.  The care instructions shipped with your bag is your best resource.  In general, the outside of the bag can be spot cleaned with a damp cloth for non-leather bags, and cleaned with a standard leather care product for genuine leather bags.  While your Poros is designed to withstand the demands of a normal daily environment, avoid prolonged exposure to rain or storing your bag above 120F.  Plugging in your Poros at least every three months will help with battery longevity as well.